COMMUNICATE WITH IMPACT

 Secrets of Communication for Project Success

COURSE OVERVIEW

A key learning of this program would be – how to package and put the message across to the target audience so that the objective is met in a mutually beneficial manner (win-win)

It is a fact that a majority of professionals face challenges in communicating with each other and specifically with the customer personnel.

We find that in a situation where a specific message has to be communicated the vendor personnel may be too passive and intimidated by the customer, e.g., when needing to ask for an extension, a change of scope, need for further customization, etc., and therefore agreeing to things which cannot be easily delivered, sometimes at a financial loss for the vendor.

And in other instances being too aggressive and demanding which really annoys the customer. Most times these stances are taken – not because they really want to – but because of conditioning and not knowing how best to put a message across. 

COURSE CONTENT

Pre and Post Assessment (Optional)
Preparation
At the Meeting
Review
Pre and post assessment of each participant with written feedback in the form of a personalized report to each participant. 
This assessment is optional and includes an additional charge as mentioned in the Ticket Pricing section 
  • Getting clarity on what the client wants and what the organization wants
  • Single sentence objective. – so objective is crystal clear
  • How to best put things across
  • Strategy to use (multi aspect strategy) 
  • Research on the client (if new client) and client’s industry
  • How to structure a message – get it across fast with brevity and simplicity – and get the desired call to action
  • How to challenge and change limiting beliefs leading to long term, sustainable confidence which carries forward into all aspects of their life including communication and presentations 
  • How to conduct it effectively so that the objective is met
  • Presenting the best version of yourself remotely
  • Small talk and how to put the client at ease 
  • How to increase likeability and authority at the call
  • All aspects of verbal, para verbal, and non-verbal (body language) communication
  • Essential aspects of ‘how to switch on confidence in 2 minutes’ when needed immediately
  • How to listen with eyes and ears
  • When to speak and not to speak – 3 power questions to ask and answer before speaking
  • What went right & what could have been better
  • Were the objectives met – what led to the outcome
  • Learning for next time
  • Organizational learning – how to add value to overall organizational experience (learning from one team and make it available to other teams)
  • Next steps

MEET YOUR TRAINER

Sanjeev Jayaratnam 

MBA (Sri,J), CEng(UK), BSc. (Hons) 1st Class (UK), MBCS (UK)

21 years of teaching – across 24 countries – 21,000 plus people
Sanjeev Jayaratnam is a Transformational Coach who facilitates change in people's attitudes, beliefs and behaviors. His focus everyday is on his clients and how to positively influence and facilitate them to achieve their maximum potential. 

HOW IT WORKS

Commencement

23rd Aug, 2022

Duration

06 weeks

Effort

02 hours/week

Schedule

Every Tuesday
7.30 pm - 9.30 pm

Format

100% online

Model

Instructor led

WHO SHOULD ENROLL

For all personnel who need to engage with customers

Undergraduates (unemployed):     9,997 LKR
SLASSCOM Members:                              19,970 LKR
SLASSCOM Non Members:                    21,970 LKR
CFA Members:                                               20,500 LKR

    VAT to be added

Optional:
Post and pre evaluation of the participant will cost an additional 4,990LKR each plus VAT

  • Registration and payment deadline: 19th Aug, 2022

Please note: unpaid registrations will be cancelled after the above deadline.

For more info please contact;
David
david@slasscom.lk

SPONSORS AND PARTNERS

| Organizer |

| Corporate Sponsors |

| Knowledge Partner |

PROGRAMME COMMENCEMENT COUTDOWN
 23rd August 2022 

Thank you!