COMMUNICATE WITH IMPACT
Secrets of Communication for Project Success
COURSE OVERVIEW
A key learning of this program would be – how to package and put the message across to the target audience so that the objective is met in a mutually beneficial manner (win-win)
It is a fact that a majority of professionals face challenges in communicating with each other and specifically with the customer personnel.
We find that in a situation where a specific message has to be communicated the vendor personnel may be too passive and intimidated by the customer, e.g., when needing to ask for an extension, a change of scope, need for further customization, etc., and therefore agreeing to things which cannot be easily delivered, sometimes at a financial loss for the vendor.
And in other instances being too aggressive and demanding which really annoys the customer. Most times these stances are taken – not because they really want to – but because of conditioning and not knowing how best to put a message across.
It is a fact that a majority of professionals face challenges in communicating with each other and specifically with the customer personnel.
We find that in a situation where a specific message has to be communicated the vendor personnel may be too passive and intimidated by the customer, e.g., when needing to ask for an extension, a change of scope, need for further customization, etc., and therefore agreeing to things which cannot be easily delivered, sometimes at a financial loss for the vendor.
And in other instances being too aggressive and demanding which really annoys the customer. Most times these stances are taken – not because they really want to – but because of conditioning and not knowing how best to put a message across.
COURSE CONTENT
MEET YOUR TRAINER
21 years of teaching – across 24 countries – 21,000 plus peopleSanjeev Jayaratnam is a Transformational Coach who facilitates change in people's attitudes, beliefs and behaviors. His focus everyday is on his clients and how to positively influence and facilitate them to achieve their maximum potential.
21 years of teaching – across 24 countries – 21,000 plus people
HOW IT WORKS
Commencement
23rd Aug, 2022
Duration
06 weeks
Effort
02 hours/week
Schedule
Every Tuesday7.30 pm - 9.30 pm
Format
100% online
Model
Instructor led
WHO SHOULD ENROLL
For all personnel who need to engage with customers
Undergraduates (unemployed): 9,997 LKRSLASSCOM Members: 19,970 LKRSLASSCOM Non Members: 21,970 LKR
CFA Members: 20,500 LKR
Undergraduates (unemployed): 9,997 LKR
SLASSCOM Members: 19,970 LKR
SLASSCOM Non Members: 21,970 LKR
CFA Members: 20,500 LKR
CFA Members: 20,500 LKR
VAT to be added
Optional:
Post and pre evaluation of the participant will cost an additional 4,990LKR each plus VAT
- Registration and payment deadline: 19th Aug, 2022
- Registration and payment deadline: 19th Aug, 2022
Please note: unpaid registrations will be cancelled after the above deadline.
For more info please contact;
David
[email protected]
SPONSORS AND PARTNERS
| Organizer |
| Corporate Sponsors |
| Knowledge Partner |
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PROGRAMME COMMENCEMENT COUTDOWN
23rd August 2022
Thank you!