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Supervisor 360°: Leadership & Soft Skills

Date - 27th and 28th November 2025
Time - 9AM to 5PM
Venue - Training Venue within Colombo

Program Outline

Day 01
Day 02

The Base

  • The value of building your brand identity – your Unique Selling Proposition (USP)
  • Personality traits essential to maintain a high degree of professionalism
  • Investing in an open mindset
  • Delivering on your promise – responsibility and ensuring customer centricity via accountability
  • Being emotionally intelligent

Professional Etiquette

Business etiquette
  • Good conduct and mannerisms in society and business context
  • Importance of correct introductions
  • Fifteen second self-introduction
  • Introducing the 3rd party at business meetings
  • Learn the correct handshake

Office etiquette
  • Use of space
  • Punctuality
  • Maintaining respect
  • Office Etiquette - use of facilities in an appropriate manner (washrooms, lunch room & common areas)

Personal Grooming & Hygiene

Pay attention to your health and physical energy
Maintain a high standard of personal hygiene
Look after your personal outlook by maintaining your hair, skin and nails
Good posture for good confidence
Understand what your attire tells about your personality
Identify the wardrobe categories
 - Corporate
 - Smart Casual
 - Formal

The Foundation 

  • The difference between Communication and Assertive Communication
  • Common communication mistakes and the implications on business performance
  • The composition of verbal and non-verbal communication
  • The importance of Active listening and the process of engaging in active listening
  • The ability to ask open questions to engage with the counter party

In Person Communication

  • The importance of Active listening
  • Understand why we fail to actively listen
  • The process of engaging in active listening
  • The ability to ask open questions to engage with the counter party
  • The use of Non Verbal Communication in delivering your message
  • The impact of your voice and tone in convincing the audience
  • How to manage your body language to impress the audience
  • Assess the counterparties body language and respond in an appropriate manner

Developing Assertiveness

  • The value of writing in the first person – “I”
  • Creating “I” statements in an effective manner
  • Active Voice Vs Passive Voice in communication
  • The use of the 5 point structure in constructing a message
  • The use of persuasive words to influence the audience
  • Situation handling
 - Handling negative feedback
 - How to say “No” in a constructive manner
 - Addressing an issue when the mistake is the counterparties
 - Showcasing empathy
 - Accepting the mistake but not letting your team down

Supervisory and Leadership Skill Development

  • Current business environment, its challenges and opportunities
  • 21 st Century Skill Set for Effective Leadership
  • Leadership Styles and Situational Leadership
  • People and Performance Management
  • Employee Engagement
  • Self-Motivation and Getting the Best out of You

Transform Your Leadership & Professional Presence!

Join our 2-day immersive program to lead with impact, elevate your professional edge, and unlock your full potential.

Who is this for?

  • Employees in their early stages in leadership positions
  • Professionals who have been newly promoted to supervisory and leadership positions
  • People identified for future leadership positions
  • Anyone performing informal leadership roles as additional responsibilities

What will you gain?

Participants will leave with skills and practices that will help them stand out in their positions as effective leaders and problem solvers
Meet the facilitators

Dharshana Amarasiynghe

Dip.M MCIM (UK) Chartered Marketer (UK)
MSLIM, MIM, AMITD (SL)
Strategic Management: Harvard B.P
Visiting Lecturer for: CIM (UK)

Dharshana Amarasiynghe is a Chartered Marketer & Post Graduate Diploma holder in Marketing from the Chartered Institute of Marketing – UK. He also studied Training & Human Resource Development at the Chartered Institute of Personnel Management – CIPM (SL) He is also a certified trainer from LIMRA - USA and studied Strategic Management from Harvard B.P as a part of the Management Development plan by John Keells group, for which he was specially selected. Dharshana is a Member of the Chartered Institute of Marketing – CIM UK, a member of the Sri Lanka Institute of Marketing, Member of Sri Lanka Institute of Training & Development & a Member of the Institute of Management - Sri Lanka.

Patrick Jones - Course author

Irushi Aluwihare

Professional Development Consultant 

A well renowned Corporate Trainer with over 20 years of experience, both locally and internationally. She has garnered acclaim for her specialized expertise in Communication Skills. A seasoned professional, Irushi has delivered more than 500 corporate training sessions across leading multinationals and overseas organisations.

Patrick Jones - Course author

Investment

Pricing
SLASSCOM Members - 29,500 LKR*
Non Members - 36,400 LKR*

*VAT applicable

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SLASSCOM Academy is the learning arm of SLASSCOM. Our aim is to deliver learning opportunities associated with the latest tech aspects; to  learners ranging from the school level to the corporate top management level .

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