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Mastering Communication: Strategies for Impactful Business Relationships

Date - 29th November
Time - 9AM to 5PM
Venue - Galle Face Hotel

What is this program?

A one day workshop on effective communication for both customer relationships and internal teamwork

Who is it for?

Professionals who want to improve on their business communication skills

What will you gain?

You will be equipped with all the tools necessary to excel in making effective client relationships, build assertiveness and handle real life situations with ease

Program Outline

The foundation

  • Understand why we do business – to create Customer Perceived Value (CPV) and Business Value (BV)
  • The impact of communication on CPV and BV
  • The dangerous communication styles – Passive and aggressive communication
  • The main bottlenecks in communication 
  • Tools and techniques to break away from the fear of communication and presenting of ideas
  • Elevate your confidence to speak your opinion
  • The composition of verbal and nonverbal communication

Building Assertiveness

  • The difference between Communication and assertive communication
  • Developing assertiveness

Written Communication

  • Constructing a sentence
  • Identifying the different tones and voice in writing
  • Effective emails  – Establishing an attractive introduction, effective message and a conclusion that builds relationship
  • Do’s and don’ts when communicating via email
  • Addressing different situations
  • How assertive written/spoken communication can minimise misunderstanding and create greater impressions

In Person Communication  

  • The use of Non Verbal Communication in delivering your message
  • How to engage in active listening – listening, showing and summarising the message
  • Understand the different types of questions that can be asked when communicating with different parties
  • The impact of your voice and tone in convincing the audience
  • How to manage your body language to impress the audience
  • Assess the counterparties body language and respond in an appropriate manner

Handling real life situations 

  • Problem solving through communication
  • Receiving and giving feedback (Positive and negative)
  • Setting up a communication strategy when hosting a meeting  
  • Handling aggressive customers
  • Dealing with talkative customers/ know it all customers yet building relationships
  • How to communicate with less talkative customers

Training methodology 

  • Theory demonstration
  • Video analysis
  • Role play activities
  • Case study based activities
  • Team engagement activities
Meet the instructor

Irushi Aluwihare

Director at Image Consultants (Pvt) Ltd
A well renowned Corporate Trainer with over 20 years of experience, both locally and internationally. She has garnered acclaim for her specialized expertise in Communication Skills. A seasoned professional, Irushi has delivered more than 500 corporate training sessions across leading multinationals and overseas organisations. 
Patrick Jones - Course author

Investment

Pricing
SLASSCOM Members - 18,750 LKR* 
Non Members - 23,500 LKR*

*VAT applicable

Organized by

Corporate Sponsors