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Communication Skills
Explores how to handle difficult conversations, listening and questioning and productive & quality conversations.
Format
Online
Course
Starting date
October
04
Duration
120 Minutes
Price
Free
Pillar
Communication and Relationship
Module
Communication Skills
What's included?
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04 Chapters
-
Useful Resources
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Certification of Completion
Listening and questioning
&
Quality conversations
Explores effective listening and questioning skills and why they are important from both a personal and professional perspective.
Explores techniques that can help you improve your conversations at work and in your everyday life.
Explores techniques that can help you improve your conversations at work and in your everyday life.
Handling difficult conversations
&
Productive conversations: Structuring and leading a conversation
While no one likes conflict, difficult conversations are important for building trusted relationships.
The way we structure and lead a conversation will help determine how positive the outcome is.
The way we structure and lead a conversation will help determine how positive the outcome is.