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Communication Skills

Explores how to handle difficult conversations, listening and questioning and productive & quality conversations.
Format

Online
Course

Starting date

October
04

Duration

120 Minutes

Price

Free

Pillar

Communication and Relationship

Module

Communication Skills

What's included?

  • 04 Chapters
  • Useful Resources 
  • Certification of Completion

Listening and questioning
&
Quality conversations

Explores effective listening and questioning skills and why they are important from both a personal and professional perspective.

Explores techniques that can help you improve your conversations at work and in your everyday life.

Handling difficult conversations 
&
Productive conversations: Structuring and leading a conversation

While no one likes conflict, difficult conversations are important for building trusted relationships.

The way we structure and lead a conversation will help determine how positive the outcome is.