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Business Etiquettes and Grooming Workshop

Date : 6th December 2023
Time : 9.00am to 5.00pm
Venue : Hotel Mandarina, Colombo 03

Topics Covered

  • Understanding Cultural Differences
  • Building a Professional Image
  • Effective Verbal and Non-Verbal Communication
  • Networking Skills and Building Relationships
  • Conflict Resolution in the Workplace
  • Business Dining Etiquette
  • Digital Etiquette and Social Media Best Practices


Welcome and Introductions (9:00 AM - 9:30 AM)

· Icebreaker activity to create a comfortable atmosphere.
· Introduction to the importance of business etiquette.
· Setting clear objectives for the day.

Understanding Cultural Differences (9:30 AM - 10:30 AM)

· Exploring cultural dimensions and their impact on business interactions.
· Case studies and group discussions on cross-cultural challenges.
· Practical tips for fostering cultural sensitivity.

Building a Professional Image (10:45 AM - 11:45 AM)

· Dress for success: The significance of attire in the professional world.
· Grooming and personal presentation.
· Role-play scenarios: Dress code and grooming dos and don'ts.

Effective Verbal and Non-Verbal Communication (11:45 AM - 12:30 PM)

· Verbal communication skills: clarity, active listening, and etiquette.
· Non-verbal communication: body language, gestures, and eye contact.
· Interactive exercises and feedback on communication styles.

Lunch Break (12:30 PM - 1:30 PM):

Networking Skills and Building Relationships (1:30 PM - 2:30 PM)

· The art of networking and its importance in career growth.
· Elevator pitch practice: Introducing oneself effectively.
· Group activities to practice networking skills.

Conflict Resolution in the Workplace (2:45 PM - 3:45 PM)

· Types of workplace conflicts and their causes.
· Strategies for constructive conflict resolution.
· Role-playing conflict scenarios and practicing resolution techniques.

Business Dining Etiquette (3:45 PM - 4:30 PM)

· Dining etiquette essentials: table settings, utensil usage, and napkin etiquette.
· Ordering and handling different courses during a business meal.
· Interactive dining experience and etiquette tips.

Digital Etiquette and Social Media Best Practices (4:30 PM - 5:00 PM)

· Navigating the digital world with professionalism.
· Email etiquette: composing effective and respectful messages.
· Social media guidelines for personal and professional use.

Interactive Activities and Role-Play Throughout the Day

· Various role-play scenarios to practice communication, conflict resolution, and dining etiquette.
· Group discussions and case studies to encourage active participation and application of concepts.
· Q&A sessions to address specific concerns and scenarios faced by participants.
Meet the instructor

Ravin Gunawardana

Ravin Gunawardana is a multifaceted professional with a diverse background. With a career spanning various industries, he has honed his expertise as a management consultant, HRM specialist, and management coach.

He has significantly impacted the tea industry with his invention of the ergonomic "Tea plucking harness," revolutionizing the field. His role as a consulting director to the Needwood and Emag group, overseeing the world's first organic tea plantation, further attests to his strategic leadership. Ravin's tenure as the General Manager of Palm Beach Hotel and his subsequent managerial roles in retail with JAT Holdings (Pvt) Ltd. demonstrate his versatility and excellence in management. His dedication to promoting professionalism and soft skills through his work as a management consultant and trainer has garnered recognition from numerous individuals and organizations, solidifying his reputation as a thought leader and influencer in the field.

Notably, he is the author of "Guide to Grooming and Dress Code," a comprehensive resource on personal and professional image enhancement. His extensive knowledge in business etiquette, grooming, and dining etiquette has made him a sought-after lecturer and trainer for individuals, institutes, and companies. Ravin's commitment to enhancing professionalism and personal development has established him as a prominent figure in the field, and his work continues to positively impact organizations and individuals alike
Patrick Jones - Course author

Your investment:

SLASSCOM Members - 16,999 LKR*
Non Members - 21,999 LKR*

VAT applicable*

Organized by

Corporate Sponsors